Messaging & Notifications
Centro keeps guests and staff talking. Guests can message the front desk or a service team from the app, and managers reply from the admin dashboard — with alerts keeping both sides up to date in real time.
Messaging
Conversations are organised into threads. Each thread has a type — front desk, a specific service, housekeeping — that controls who receives it, how it's labelled and when it's automatically archived. Messages can carry attachments, and a thread can be linked to an order so a conversation and the request it relates to stay together.
- Guests see their threads in the Centro app, with unread badges, and can start a new message or reply.
- Managers and service staff handle the other side of those threads from the admin dashboard.
Notifications
Alongside messaging, Centro has an in-app notification centre that surfaces new messages and other events, so nothing important gets missed.
Messages and notifications are delivered in real time — a new message or alert appears without the guest or manager needing to refresh.
Messaging and notifications are delivered inside the Centro app in real time. Centro does not currently send mobile push notifications to a device's lock screen.